State Farm® Insurance Agent Andrew Case
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
John Park
June 12, 2025
5
out of
5
rating by John Park
"Andrew Case made getting my auto and renter's insurance very easy, I'm happy with their great service, awesome place, they care for their customers, thanks again."
We responded:
"Thank you for your review, John! I'm glad to hear that you found the process easy and that you're satisfied with our service. We truly care about our customers and are here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
Aidan Cunningham
June 6, 2025
5
out of
5
rating by Aidan Cunningham
"Matt was awesome! This was my first time dealing with insurance and experiencing it for the first time! Matt was super helpful in explaining and helping me get the best policy for myself!"
We responded:
"Thank you, Aidan! I'm happy to hear that Matt was able to assist you so effectively with your first insurance experience. It's great to know he helped you find the best policy. If you have any more questions or need further assistance, feel free to reach out!"
Rama P
June 4, 2025
1
out of
5
rating by Rama P
"Can somebody help me to fix our names and mailing address on my auto insurance . I have been trying to fix them since almost 40 days and every time our names were further messed up , despite I am a customer here since 06/2023. I am still waiting for my insurance cards with the correct names since 04/25. I didn’t expect this issue to be dragged like this. Edit: I don’t have words for the frustration this business caused me. I wouldn’t be here if our names were fixed. I emailed all the screenshots and spoke last week also and I was promised to fix the names. My renters and umbrella policies are also with you and have the correct names listed. My last name was cut off, coverage amounts were wrong from what I requested, my paid off car was listed as lien with dealer. After tens of calls and emails with screenshots to fix this issues , I did wrote to Andrew as well last week. I received email on 05/27 stating everything was fixed. Still my husband’s name was added as mailing address in my policy on Statefarm.com. Out of the 3 issues 2 were fixed after 40 days and still names aren’t fixed. I have been patient this entire while, left a review asking for help after even writing to Andrew didn’t fix anything. After a good experience with renters insurance, I brought my auto and umbrella as well to your agency and been patient since 04/25 with all the frustrations and you chose to gaslight me by saying the issue was fixed on the same day itself. I still have to receive my insurance cards with correct names, once my last name was cutoff, another time my husband’s name was added to mailing address. Yesterday I received a letter from Statefarm, where my husband’s first name went missing and my last name was printed as his first name. Mistakes happen, owning and fixing them is the right thing, but the lack of integrity and just plain lying and gaslighting here is just appalling."
We responded:
"Hi Rama, I am not sure what you are seeing in your end. Your name was corrected the day you mentioned it us. Feel free to email me directly at andrew@andrewcasesf.com"
Stella Patzer
May 29, 2025
5
out of
5
rating by Stella Patzer
"Matt from State Farm was so helpful and very informative! Loved his friendly and eager personality to help save me money and assist me. He’s the best and answered all of my questions. Thanks Matt"
We responded:
"Stella, thank you for your feedback! I'm happy Matt was able to assist you with his friendly and informative approach. It's great to know he made a positive impact. If you have any more questions or need further assistance, feel free to reach out to our office anytime."
Mathew Santos
May 27, 2025
5
out of
5
rating by Mathew Santos
"Matt was very helpful when I was shopping for Auto insurance. Thank you for making things easy!!!"
We responded:
"Thank you, Mathew, for sharing your experience! I'm glad Matt could assist you in finding the right insurance and make the process smooth. If you have any further questions or need assistance, feel free to reach out."
Jake Hall
May 23, 2025
5
out of
5
rating by Jake Hall
"Andrew is a fantastic agent! He listened to my goals and helped me reach them, delivering a much better rate than other auto insurance agents. If you need help finding a lower rate, contact Andrew!"
We responded:
"Thank you, Jake, for your wonderful feedback! I'm glad we could assist you in achieving your goals and securing a better rate. If you ever need further assistance or have any questions, feel free to reach out. I'm here to help!"
Mariah Figueroa
May 21, 2025
5
out of
5
rating by Mariah Figueroa
"⭐⭐⭐⭐⭐Mathew Santos is an outstanding agent! He answered every question I had, even the difficult ones. If he did not know the answer 100% he ensured he get me the correct answer every single time. I saved a lot of money- with great coverage! Mathew steered my in the direction of better coverage than I thought I needed. I have a policy I TRULY value. This agency also specializes in life and health insurance. Super amazing to be with an agency that is well versed and can fit my every need. Thank you for creating a wonderful customer experience Mathew! I also want to thank you for following up to ensure I settled with the policies, life gets crazy, but super appreciative to have an agent with such great commitment. ⭐⭐⭐⭐⭐"
We responded:
"Thank you for taking the time to share your detailed experience, Mariah! We're truly grateful when customers recognize our team's dedication to providing thorough and accurate information. Ensuring you feel confident in your coverage decisions is what matters most to us. We appreciate you being part of our insurance family and look forward to continuing to serve you with the same level of attention you've experienced."
Harry He
May 19, 2025
5
out of
5
rating by Harry He
"Dylan is great"
We responded:
"Thank you, Harry, for sharing your feedback! I’m glad to hear that our team made a positive impression. If you have any questions or need anything else, feel free to reach out to our team!"
Tyler Harris
May 6, 2025
5
out of
5
rating by Tyler Harris
"Matt and Andrew helped out amazingly!"
We responded:
"Thank you, Tyler! I'm happy to know that Matt and I could assist you so effectively. We're here to help with any insurance needs you may have in the future. Don't hesitate to reach out!"
Tyler Harris
May 6, 2025
5
out of
5
rating by Tyler Harris
"Matt and Andrew helped out amazingly!"
We responded:
"Thank you, Tyler! I'm happy to know that Matt and I could assist you so effectively. We're here to help with any insurance needs you may have in the future. Don't hesitate to reach out!"
Arturo Ayala
May 1, 2025
5
out of
5
rating by Arturo Ayala
"Thank you Drew P for a great policy!! You are very helpful and knowledgeable. I would definitely recommend all my family and friends to you"
We responded:
"Thank you, Arturo! I'm happy to know that Drew P was able to assist you with a great policy. Your recommendation to family and friends means a lot to us. If you ever have more questions or need further assistance, feel free to reach out."
Hunter Mann
April 30, 2025
5
out of
5
rating by Hunter Mann
"Dylan was very helpful"
We responded:
"Thank you, Hunter, for sharing your experience! I'm glad to hear that Dylan was able to assist you effectively!"
Mathew Santos
April 30, 2025
5
out of
5
rating by Mathew Santos
"Matt was very knowledgeable when I had questions about a personal articles policy. Very smooth experience!"
We responded:
"Thank you, Mathew, for sharing your experience! I'm glad Matt was able to assist you with your questions about the personal articles policy. It's wonderful to know that the process was smooth for you. If you have any more questions or need further assistance, feel free to reach out to our office anytime!"
Jesse Neace
April 29, 2025
5
out of
5
rating by Jesse Neace
"Dylan was the best , he was very helpful provided the best service possible for what I was looking for for"
We responded:
"Thank you, Jesse, for sharing your experience! I'm happy to hear that Dylan provided such helpful service and met your needs."
Sabrina Mincin
April 25, 2025
5
out of
5
rating by Sabrina Mincin
"State farm has some excellent savings! I’m grateful that Drew reached out, he was professional, patient and understood the coverage I was looking for. Thank you!"
We responded:
"Thank you, Sabrina, for sharing your experience! I'm happy to know that Drew was able to assist you with professionalism and patience. It's wonderful that you found the coverage you were looking for. If you have any questions or need further assistance, our office is here to help!"
Betty Shelby
April 23, 2025
5
out of
5
rating by Betty Shelby
"Drew is amazing! He helped me Get my renters and car insurance as I relocated to Texas! He was informative, and is great at what he does! If you need insurance, and are in Dallas, go to Drew!!!"
We responded:
"Thank you, Betty! I'm happy to hear that Drew was able to assist you during your move to Texas. It's great to know he provided the information you needed. If you have any more questions or need further assistance, feel free to reach out to our office anytime. Enjoy your time in Dallas!"
meredythe kimbrough
April 16, 2025
5
out of
5
rating by meredythe kimbrough
"I was referred to State Farm by a friend of mine.When I called Dylan Thornton was the person I first talked to and he was most helpful with both my car and home insurance! He knows his stuff and will continue to use him!! Thank you Dylan!!"
We responded:
"Thank you, Meredythe, for sharing your experience! I'm glad Dylan was able to assist you with your insurance needs. His expertise is truly valuable to our team. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
Natalie Santos
April 7, 2025
5
out of
5
rating by Natalie Santos
"I must say that I was very impressed with Matt Santos from State Farm. His knowledge, enthusiasm and friendly personality made the switch a joy. I’d been with Farmers for well over 25 years before their ridiculous high rates sent me to USAA for 5 years. I thought I was happy there and that no one could touch their service and rates, well Matt proved me wrong and in the process saved me $200 a month in addition to “EXTRA” coverage. I had no issues with USAA until Matt saved me $2,400 a year with GREATER coverage. That greater coverage gives me peace of mind driving now, because the majority of the cars on the road are no longer just $25,000-30,000 vehicles. Here in Texas, the land of SUV’s, pickup trucks and luxury cars are minimum $75,000-100,000 and up and you need to really be certain you’re fully covered to not leave yourself in a bind should an incident occur. Thank you Matt Santos for proving me wrong that State Farm couldn’t beat USAA!"
We responded:
"Thank you, Natalie, for sharing your experience! I'm glad to hear that Matt's expertise and enthusiasm made such a positive impact. It's wonderful that he was able to provide you with greater coverage. Your contentment is important to us, especially on the busy roads of Texas. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
Isaac Lorenz
April 4, 2025
5
out of
5
rating by Isaac Lorenz
"Mathew S. Helped me out! He was super easy to work with literally got a quote paid and had insurance in 30 minutes the most friend pleasurable experience u could ask for thank you guys!"
We responded:
"Thank you, Isaac! I'm glad to hear that Mathew made the process so smooth and enjoyable for you. It's wonderful to know you had such a positive experience getting your insurance set up. If you need any further assistance or have questions in the future, feel free to reach out to our office!"
cow man
April 1, 2025
5
out of
5
rating by cow man
"Drew is really the goat! When I met him he was extremely helpful and allowed me get everything done in a timely manner. Over I love this branch of State Farm and hope you guys continue your great work"
We responded:
"Thank you so much for your kind words! I'm glad to hear that Drew was able to assist you efficiently. Your appreciation for our office means a lot, and we're committed to maintaining the high standard you experienced. If you ever need anything else, feel free to reach out!"
Jonathan Playz
April 1, 2025
5
out of
5
rating by Jonathan Playz
"Drew was fantastic and helped me! I just wanted you guys to know what great worker he is and grateful for what he did!"
We responded:
"Thank you, Jonathan! I'm happy to hear that Drew provided such fantastic assistance. We're grateful to have him on our team, and it's wonderful to know he made a positive impact. If you have any more questions or need further assistance, feel free to reach out!"
Lucky
April 1, 2025
5
out of
5
rating by Lucky
"Dylan was AWESOME!"
We responded:
"I'm happy to hear that you had such a positive experience with Dylan! We're grateful to have him on our team. If you need any assistance in the future, don't hesitate to reach out to our office."
My Virgin Hair People
March 31, 2025
5
out of
5
rating by My Virgin Hair People
"My recent experience with Dylan over at the Statefarm Andrew Case Agency was excellent. I found him to be very knowledgeable and sensitive towards my needs."
We responded:
"Thank you so much for sharing your experience! I'm glad to hear that Dylan was able to assist you with such care and expertise. Your satisfaction is important to us, and we're here for any future needs or questions you may have."
Jonathan Howell
March 28, 2025
5
out of
5
rating by Jonathan Howell
"Drew is absolutely amazing and helped me with all needs. Without him I don’t even know what I was going to do!"
We responded:
"Thank you, Jonathan, for your wonderful feedback! I'm delighted to know that Drew was able to assist you with everything you needed. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
Danielle Santos
March 27, 2025
5
out of
5
rating by Danielle Santos
"Matt did an absolutely great job and saved me a ton of money!"
We responded:
"Thank you, Danielle! I'm so glad to hear that Matt was able to assist you and help save money. We appreciate your feedback and are here for any further questions you might have."